General and Admin VA
Industry-focused
Sales and Outreach
CSR and Reception
What can Customer Service Representative do?
Live chat
Enable round the clock chat support and ensure exceptional CSAT scores for your business.
Email and ticket support
CSRs can escalate and resolve support emails and tickets in your CRM.
Customer onboarding and acquisition
Your personal assistant can answer critical questions and guide customers during onboarding process.
Phone Support
Your CSRs can serve on your customer support hotline or compliment your existing team.
After hours & 24/7 coverage
Get 1 CSR to enable after hours support, or a team to enable 24/7 coverage.
Order processing and refunds
Your personal assistant can process orders, shipping, refunds and can connect with vendors/suppliers real-time.
Product recommendation and guidance
They can create, distribute, and collect customer surveys, compiling the results in a datasheet.
Deliver quotes and estimates
CSRs can execute cold calling campaigns and answer queries using scripts.