General and Admin VA
Industry-focused
Sales and Outreach
CSR and Reception
How Perto Costa IT Helpdesk Support Agents Help their Clients
Live Chat
Having an IT support assistant enables round-the-clock chat support and ensures exceptional CSAT scores for your business.
Ticket Management
Your personal assistant will use online ticketing systems like Freshdesk to track and manage customer support requests effectively.
Onboarding and Acquisition help
Your personal assistant can answer critical questions and guide customers before and during the onboarding process.
Comprehensive Support
Your personal assistant will attend support calls, troubleshoot, and resolve client issues in real-time.
Document Customer Interactions
Your personal assistant will keep accurate records of customer interactions, including details of inquiries, comments, and resolutions.
Maintain Helpdesk Knowledge Base
Your personal assistant collaborates with other team members to develop and maintain knowledge resources, such as FAQs and troubleshooting guides.